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If I go to the App Switcher on my iPhone, it will be down the bottom as a suggestion. And it’s not just Safari; it works in any third party app that implements it. I’ve Ulysses open on my Mac to write this article; when I open the App Switcher on iOS, I’ve got the option to jump straight into the same document and continue working using. Sharing an App through Messaging, Email, Twitter, or Facebook: Go to the iTunes store on your.
Turn on File Sharing to be able to share files in the Finder. To access another Mac’s files in the Finder, choose Go Network, double-click one of the computers or devices that displays,.
Running iOS 11? See our iOS Screen Sharing Update!
This blog post applies to screen sharing support for iOS devices running iOS 8-10. Bomgar has updated iOS screen sharing for customers running iOS 11.
With iOS 11 + Bomgar, iPad/iPhone screen sharing is available over WiFi or cellular network connections. Check out our tutorial to see how to set it up.
iOS Screen Sharing for iOS 8-10
The help desk and IT support organizations we serve tell us they are getting more requests to support iPads and iPhones. Often there’s a hint of mild frustration in the voice. As advanced as iOS devices are, the process of supporting them, ironically, takes one back to the days before screen sharing. “Go to Settings … now swipe down … do you see Mail, Contacts, Calendars?”
Because of Apple’s restrictions in iOS, not only could we not control remote iPads or iPhones, we couldn’t see them very well either. Until today, that is.
Today, Bomgar announces iOS Screen Sharing. This new capability offers the most comprehensive, real-time seeing of iPads and iPhones possible to date. With it you can see the screen of the remote device, including the camera, all the apps, and their associated settings. Basically, whatever the user sees, you can see.
As useful as the new screen sharing capability is, there are some limitations. So I thought a blog post that clarifies what iOS Screen Sharing is and shows how it works would be worthwhile.
What is iOS Screen Sharing?
iOS Screen Sharing is the ability to see the screen of remote iOS 8.0.1+ devices that are connected via USB to a Mac running OS X Yosemite. Things app mac review.
Technically, the screen sharing session occurs between the remote Mac computer and the support rep. The support rep can see when an iOS device connects and click a button requesting to view the iPad or iPhone screen on the Mac.
As with other Bomgar support sessions, the remote customer can allow screen sharing or not (most easily by unplugging the USB cable!). And we can record a video of the screen sharing session for auditing purposes.
What are its limitations?
For the support rep side of the session, you need the following:
- Bomgar Remote Support 15.1.2+ (iOS Screen Sharing is not available with Bomgar Privileged Access Management)
- Windows, Mac, or Linux Desktop Rep Console (iOS Screen Sharing is not available when connecting from our mobile apps)
For the customer side of the support session, the following are necessary:
- iPad, iPhone, or iPod running iOS 8.01+
- Mac computer running Mac OS X Yosemite
- USB cable connecting the iOS device to the Mac
I should probably also reiterate here that there is no direct remote control of or direct screen sharing with the iOS device. The iOS screen is shared with the Mac, and the Mac screen is shared with the Bomgar rep. Although the rep may be able to fully control the remote Mac desktop, interaction with the iOS device is limited to View Only.
Start a Mac Support Session
Given the current system requirements, you need to be in an active remote Mac support session before you can use iOS Screen Sharing.
Have the Customer Plug In the iOS Device
Ask the customer to connect their problem device to their Mac via the USB cable.
Just an aside here … Apple is ever tightening the interaction between Mac computers and iOS devices. Some capabilities that required the USB cable in the past are now available over wireless or Bluetooth. I’m speculating, but the USB cable may not be required with iOS 11. For now, it is.
Start iOS Screen Sharing
When an iPad or iPhone connects to the Mac, you can request to see it by clicking the device name in the iOS Device Screen Sharing dropdown menu.
If multiple devices are connected, they will be listed by device name.
Guide the Customer with the Virtual Pointer
Once you can see the screen of the remote iOS device, you can guide the customer through troubleshooting. The Virtual Pointer is the best tool for this job.
After the Session, Save the Video for Reporting/Training Purposes
One benefit of using Bomgar for remote support is the detailed audit record each session generates. With iOS Screen Sharing, a video of the remote support session can be recorded and saved.
![How to share iphone files How to share iphone files](/uploads/1/3/3/9/133944963/474608088.jpg)
iOS Screen Sharing Video Transcript
Bomgar Remote Support now includes iOS Screen Sharing, a new capability that lets you see the screen of a remote iPad or iPhone that is connected via USB to a remote Mac computer. To use iOS Screen Sharing, you’ll need to meet a few requirements.
The support rep will need Bomgar Remote Support 15.1.2 or higher and the desktop version of the Bomgar Representative Console running on Windows, Mac, or Linux.
My picture folder mac. The remote customer will need an iPad, iPhone, or iPod running iOS 8.01 or higher, a Mac computer running Mac OS X Yosemite, and a USB cable connecting the iOS device to the Mac.
For this demo, we’ll assume you’re already in a remote Mac support session.
Have the customer connect the iOS device to the Mac with the USB cable.
Once the device connects, you can request to see it by clicking the device name in the iOS Screen Sharing drop down menu.
A live stream of the device screen will appear on the Mac desktop, and you’ll be able to see in real-time the screen of the remote device, including the camera, all the apps, and their associated settings.
Because the screen sharing session is view only, we recommend using the Virtual Pointer.
This will allow you to show the customer how to troubleshoot his own device. Html email mac app.
Bomgar can also record a video of the iOS Screen Sharing session.
The video can be part of your audit trail or you share it with the customer in case they run into this problem again.
iOS Screen Sharing offers the most comprehensive, real-time viewing of remote iPads and iPhones possible to date.
If you're using macOS Mojave or earlier or a Windows PC, use iTunes to share files between your computer and your iOS or iPadOS device.
Other ways to share
Learn about other ways you can share files between your Mac and your devices. These features work wirelessly.
iCloud Drive lets you securely access all of your documents from your iPhone, iPad, iPod touch, Mac, or PC. No matter which device you're using, you'll always have the most up-to-date documents when and where you need them.
With Handoff, you can start a document, email, or message on one device and pick up where you left off on another device. Handoff works with Apple apps such as Mail, Safari, Maps, Messages, Reminders, Calendar, Contacts, Pages, Numbers, and Keynote. It also works with some third-party apps.
AirDrop lets you instantly share your photos, videos, documents, and more with other Apple devices that are nearby.
What you need to use the Finder to share files
- An iPhone, iPad, iPod touch with the latest version of iOS or iPadOS
- An iOS or iPadOS app that works with File Sharing
See the iOS and iPadOS apps that can share files with your Mac
- Open a Finder window.
- Connect your iPhone, iPad, or iPod touch to your computer with a USB cable.
- Select your device in the Finder. Learn what to do if your computer doesn't recognize your device.
- Click the Files tab to see a list of apps that can share files. If you don't see a Files section, your device doesn't have any apps that can share files.
- Click the triangle next to an app to see the files that you can share.
Copy from your Mac to your device
- Select the files that you want to copy. Select only files that work with the app. Check the app’s user guide to see which ones work.
- Drag the files to the app on your device. The Finder copies the files to your device.
Copy from your device to your Mac
- Select the files that you want to copy.
- Drag the files to a folder on your computer. The Finder copies the files to your computer.
Open shared files
How To Share Apps Between Iphone And Macbook
On your iPhone, iPad, or iPod touch, use the app that you chose in the Files tab to open files that you shared from your computer.
How To Share App Ios
Depending on the file type, some apps can't open files in other apps or locations. You can see the list of files in the Files tab of the Finder when your device is connected to your computer.
Back up shared files
![Mac Mac](/uploads/1/3/3/9/133944963/208825518.jpg)
When iCloud or your computer backs up your device, it backs up your shared files as well.
If you delete an app with shared files from your iOS or iPadOS device, you also delete those shared files from your device and your iCloud or computer backup. To avoid losing shared files, copy the files to your computer before deleting the app from your device.
Delete shared files from your device
- Open a Finder window on your Mac.
- Connect your device to your computer using a USB cable.
- Select your device in the Finder. Learn what to do if your computer doesn't recognize your device.
- Select the app from the list in the Files section.
- In the Documents list, select the file that you want to delete, then press the Delete key on your keyboard.
- When the Finder asks you to confirm, click Delete.
There might be other ways to delete files from an app. See the app's user guide to find out more.